Careers

At TERiX, we provide opportunity to experience the world of the advance technology to solve the real life problems. Today, we’re one of the biggest player in our business domain. Join us to be part of the exciting work culture and enormous learning experience along with best in industry perks.

Current Openings

Field Engineer – 3 openings

Location: 

Mumbai

Job Description: 

The function of the Field Engineer is to act as the mobile field service engineer on assigned open tickets and work in collaboration with senior engineering staff members, Response Center, and logistics to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction second to none.

The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. Requires a bachelor’s degree or equivalent certifications in area of specialty and 4-6 years of experience in the field or in a related area.

Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity, leadership, and latitude is expected. Typically reports to a manager or head of a unit/department.

Field Engineer responsibilities are:

  • Has a thorough understanding of and practices techniques to prevent ESD damage to components.
  • Perform remedial repair activities on customer site.
  • Perform hardware installations.
  • Perform assignments as directed by Response Center Technicians or senior technical staff.
  • Require infrequent backline support while performing remedial activities on-site.
  • Recognize situations requiring a service call Escalation and follows proper Escalation Procedures.
  • Provide the support required to close service events promptly, within the SLA and to the satisfaction of the customer (“fix the customer”).
  • Provides timely, accurate and unambiguous updates to the ticketing system.
  • As needed, communicates frequently with customers and other TERiX personnel.
  • Validating actual problem and validating correct parts to be used for service.
  • Effective ‘debrief’ and reporting of service call for future enhancements.
  • Travel to and from customer locations, documenting work activity and maintaining administrative paperwork.
  • Software training including, but not limited to, servers, storage and networking equipment.
  • Hardware training including, but not limited to servers, storage and networking equipment.
  • Test various parts used for service.
  • Train other engineers.
  • Ability to work with and enhance the team (synergy) concept.
  • Follow company guidelines for SLA (Service Level Agreement) for responding to customer calls.
  • Follow Company Procedure for Parts Supply for Customer Service.
  • Follow appropriate procedures, either Software or Hardware, to resolve the issue.
  • Communicate issue and problem resolution notes back to Response Center.
  • Work within established guidelines and procedures.
  • Perform any other duties assigned by your manager

Qualification:

  • Strong Communication Skills
  • Strong Customer Facing Skills
  • Strong Troubleshooting Skills and technical aptitude.
  • Minimum directly related experience of 4 years
  • Valid Driver’s License, reliable vehicle, current auto insurance policy, with a Good Driving Record
  • Technical Bachelor’s Degree or Equivalent Technical Certifications
 Please send your resume to hr@terix.com with subject line mentioning “Application for the Field Engineer – Mumbai”.

Software Engineer – 2 openings

Location: 

Noida

Job Description: 

Good familiarity with custom application development using technologies like PHP, MySql, JQuery, HTML, CSS, Git etc. Must have good understanding of MVC and other design patterns. Experience with modular programming and OOPS concepts is necessary. Self driven and zeal to learn new tech would be good to have. Experience in programming with MVC frameworks like YII, Laravel would be preferred.

Software Engineer responsibilities are:

  • Bug fixing and maintain TERiX suite of applications.
  • New features add ons in the existing applications.
  • Debugging to get the root cause analysis of a bug.
  • Take ownership of the new software projects.
  • Should do unit test for all his/her work.
  • Should commit code in the Git repo with proper comments.
  • Participate in the discussion to propose efficient ways to solve a particular problem.
  • Understand automation/software requirements from the customers or operations team and write down scope of work.

Qualification:

  • Strong Communication Skills.
  • Must have core PHP and MySql experience.
  • Strong Troubleshooting Skills and technical aptitude.
  • Minimum relevant experience of 1 year.
  • BE/BTECH/MCA from a recognized university.
 Please send your resume to hr@terix.com with subject line mentioning “Application for the Software Engineer – Noida”.