Privacy Policy

TUSA, Inc. is committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This privacy policy should be read in conjunction with our Cookie Policy which provides more details about the cookies we use.

What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) Information about your visits to and use of our websites.
(b) Information about any transactions carried out between you and us on or in relation to our websites, including information relating to any purchases you make of our goods or services.
(c) Information that you provide to us for the purpose of registering with us and/or subscribing to our websites services and/or email notifications.
(d) Information that you provide to us when using any forms in our websites to inquire about our services or to ask general questions.
(e) Information that you provide to us when opening/updating a support ticket through our customer support portal either via telephone or email communications, web browser (https://ticketmaster.terix.com), or application program interface (API) we may have with your Company.

We may collect, store and use non-personal data about your visits to and use of this website.

Information about website visits

We may collect information about your computer and your visits to our websites such as your IP address, geographical location, domain name, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.

We use cookies on this website. Please refer to our Cookie Policy for more details. Cookies are small text files or pieces of information that are placed, stored, and accessed on your computer/device by the Internet browser on your computer or other internet enabled device when you visit a website. We use Cookies to provide an enhanced browsing experience on our website. If you block cookies from ours websites, you may have trouble accessing our websites. We do not use cookies to serve our visitors with targeted ads or to retarget them with ads on other websites.

Using your personal data

Personal data submitted on our websites will be used for the purposes specified in this privacy policy or in relevant parts of the websites. For example, if you complete a form and request a contact, we will use that information to contact you and respond to your inquiry.

For our customer portal (https://ticketmaster.terix.com), your personal contact information that you have provided to us (name, email addresses, telephone numbers) and address (address of supported equipment) will be used by us and our partners to contact you regarding your support ticket and for the sole purpose of providing your company the services which were contracted with us.

In addition to the uses identified elsewhere in this privacy policy, we may use your personal information to:

(a) Improve your browsing experience by personalizing the website.
(b) Send information (other than marketing communications) to you which we think may be of interest to you by post or by email or similar technology, allowing you to unsubscribe or continue to receive.
(c) Send to you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology.
(d) Provide you services that your company has contracted.

TUSA, Inc. does not actively provide other companies with statistical information about our users. Site services such as Google Analytics aggregate visitor data but this information is not used to identify any individual visitor to other companies. TUSA, Inc. does not sell your personal data.

Using your non-personal data

TUSA, Inc. does not share non-personal data with digital advertising companies for retargeting or any other purpose. Non-personal data such as pages visited and links clicked are used to better personalize your experience on this site, but that data is not shared or passed on to any advertisers.

Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) To the extent that we are required to do so by law.
(b) In connection with any legal proceedings or prospective legal proceedings.
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Your rights and request to delete personal information

You can request to have a copy of your personal information we store or have your personal information deleted at any time by writing us at

TUSA, INC

Legal Department

986 Walsh Ave

Santa Clara, CA 95050
Or by email: legal@terix.com

How long is your personal data retained?

You can request to have your personal data deleted at any time as described above. However, we may keep some of your personal data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention, and to comply with our legal obligations including tax purposes, business audits, and legal reporting.

Security of your personal data

We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Personal and non-personal information such as referrer, IP/domain and site activity may be stored on secure servers hosted by TUSA, Inc., dba TERiX Computer Service in the US, as well as Verio, Pardot, Salesforce, and other secure servers hosted by third parties who do not have direct access to the data. Transmission of data through the internet cannot be guaranteed to be 100% secure, and as a result, we cannot ensure the security of information you transmit to us, including Personal Data; accordingly, you acknowledge that you do so at your own risk.

You are responsible for keeping any passwords confidential. We will not ask you for your passwords.

Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

Third party websites

The website contains links to other websites in some cases. We are not responsible for the privacy policies of third party websites and you can refer to those parties for these policies.

Safe Harbor

TUSA, Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. TUSA, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view TERiX Computer Service’s certification, please visit the US Department of Commerce website.

Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to legal@terix.com or by post to TUSA, Inc., TERiX Computer Service, 986 Walsh Avenue, Santa Clara, CA 95050.

Last updated: May 25, 2018