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Storage

TERiX Supported OEMs

Hitachi Disk: VSP, USPV, USP, Lightning, AMS 1000/2000, Thunder, HNAS, HP XP, Sun 9XX0

HDS modular Storage: Thunder series, AMS 1000 series and AMS 2000 series.

HDS Unified Storage: HUS series

HDS NAS Storage: HNAS 3100/3200 and  HNAS 3080/3090

HDS Enterprise Storage: Lightning series, USP series, USPV series and VSP.

HDS/HP XP: XP10000, XP12000, XP20000, XP24000 and P9500.

FAS2X0-80XX, F8X-8X0, V-Series IBM N-Series

NetApp DS2246,NetApp FAS2020,NetApp FAS2040,NetApp FAS2040C,NetApp FAS2040C-R5,NetApp FAS2050,NetApp FAS250,NetApp FAS270,NetApp FAS270C,NetApp FAS3020,NetApp FAS3020-R5,NetApp FAS3020C,NetApp FAS3040,NetApp FAS3040C,NetApp FAS3050C,NetApp FAS3070,NetApp FAS3070A,NetApp FAS3070C,NetApp FAS3140,NetApp FAS3140C,NetApp FAS3160,NetApp FAS3160C,NetApp FAS3170,NetApp FAS3170C,NetApp FAS3210,Netapp FAS3220,NetApp FAS3240,NetApp FAS3240A,NetApp FAS3240C,NetApp FAS3250,NetApp FAS3270,NetApp FAS6030,NetApp FAS6240, NetApp V6XX0, NetApp 3XX0, NetApp StoreVault s550

StorEdge, SPARCstorage, Unified Storage, ZFS, NAS, RSM, AXX00, StorageTek, SL8500, L-Series, Powerhorn

Oracle/Sun Disk: Sun Storage D240,25xx,6xxx,J4xx / STK 25xx,5xxx,6xxx / StorEdge 3xxx,5xxx,6xxx,9xxx,Ax000,D1000,D2,S1,T3,T3+ / RSM 2000,A3000 / SSA 1xx,2xx / ZFS 7xxx series

Oracle/Sun Tape: STK T10000A,B,C,D / DLT 4700, Model 8/140,8/400 / L-Series (and STK) 8,9,20,25,40,60,100,140,180,280,500,700,1000,1400,1800,5500,6000,8500, 11000 / SL24,48,150,500,3000,8500 / C2,C4

Rebranded HDS: Sun StorageTek 9990 (Hitachi USP), Sun StorageTek 9990V(Hitachi USP-V), Sun 9985V (Hitachi USP-VM) Sun StorEdge 9985 (Hitachi NSC55), Sun StorEdge 9980, 9970, 9960, 9910

HP Disk: 3PAR, EVA, MSA, Proliant Storage, StoreEasy, Rebranded HDS XP10000, XP12000, XP20000, XP24000 and P9500.
HP Tape: EML, ESL, MSL, Surestore, StorageWorks, Optical Libraries

IBM Disk: XIV (Up to Gen3), DS Series, Storwize, FAStT, FlashSystem, N Series, SVC, TotalStorage, Enterprise Storage Server (Shark)
IBM Tape: TS Series, 34XX, 35XX, 39XX

Enterprise Disk Storage DS6800, DS8100, DS8300, DS8700, DS8800, DS8880, XIV Storage System (2810, 2812)

Mid-range Disk Systems DCS3700, DCS3860, DS3950, DS4100, DS4200, DS4300, DS4400, DS4500, DS4700, DS4800, DS5020, DS5100, DS5300, IBM Storwize V5000, IBM Storwize V7000 (2076), IBM Storwize V7000 Unified, IBM System Storage DCS9550, IBM System Storage DCS 9900

Entry-level Disk Systems DS3200, DS3300, DS3400, DS3500 (DS3512, DS3524), IBM Storwize V3500, IBM Storwize V3700

Fibre Array Storage Technology FAStT500 Storage Server

Storage Expansion Units DCS3700 Exp. Unit, DS400 EXP100 and EXP100 Express, DS4000 EXP420, DS4000 EXP700 FC EXP. Unit, DS4000 EXP710 and EXP710 Express, DS4000 EXP 810 Express, EXP 2500 (EXP2512, EXP 2524), EXP3000, EXP3500 (EXP3512, EXP3524), EXP3800 EXP Enclosure, EXP395, EXP5000, EXP5060, EXP520 EXP Enclosure

Network Attached Storage (NAS) N Series Storage Systems N3150 (2857-A15, A25), N3220 (2857-A12, A22), N3240 (2857-A14, A24), N3300 (2859-A10, A20), N3400 (2859-A11, A21), N3600 (2862-A10, A20), N3700 (2863-A10, A20), N5200 (2864-A10, A20, G10, G20), N5300 (2869-A10, A20, G10, G20), N5500 (2865-A10, A20, G10, G20), N5600 (2868-A10, A20, G10, G20), N6040 (2858-A10, A20), N6060 (2858-A12, A22), N6070 (2858-A11, A21), N6210 (2858-C10, C20), N6220 (2858-C15, C25, E15, E25), N6240 (2858-E11, C21, E21), N6250 (2858-E16, E26), N6270 (2858-E12, C22, E22), N7550T (2867-C20), N7600 (2866-A10, A20, G10, G20), N7700 (2866-A11, A21, G11, G21), N7800 (2867-A10, A20, G10, G20), N7900 (2867-A11, A21, G11, G21), N7950T (2867-E22)

N-Series Expansion Units EXN1000 SATA Exp. (2861-001), EXN2000 FC Exp. (2863-001), EXN3000 Storage Exp. (2857-003), EXN3200 Storage Exp. (2857-306), EXN3500 Storage Exp. (2857-006), EXN Storage Exp. (2863-004)

IBM Tape Storage System: TS2900 Tape Autoloader (3572), TS3100 and TS3200 Tape Libraries (3573-L2U, L4U),TS3310 Tape Library (3576), TS3400 Tape Library (3577), TS3500 Tape Library (3584), TS4300 Tape Library, TS4500 Tape Library (3584)

IBM Tape Drives: 3580 Tape Drive, 3592 Enterprise Tape System, 3592 Tape Drive, 7206 Tape Drive, TS1070 Tape Drive, TS1120 (3592-E05), TS1130 (3592-E06, EU6), TS1140 (3592-E07), TS1150 (3592-E08, EH8), TS2230 (3580-H3L, L3E, H3S, S3E, H3V), TS2240 (3580-H4S, S4E, H4V), TS2250 (3580-H5S, S5E), TS2260, TS2270, TS2340 (3580-L43, L4X, S43, S4X), TS2350 (3580-S53, S5X), 3855-F4A, 3588-F5A, TS2360 Tape Drive

DS-Series

Lenovo Storage: DS2200, DS4200, DS6200, D1212, D1024, D3284 N3310

Dell Disk: Compellent, EqualLogic, PowerVault, Rebranded EMC, SC Series, AX-Series
Dell Tape: PowerVault ML & TL

Compellent: Model 10-40, SC40X0, SC50X0, SC8000, SC9000

EqualLogic: PS4X00, PS5X00, PS6X00

PowerVault: MD1XX0, MD3XX0, NX200, NX300, NX3X00?

Fujitsu Disk: Eternus

Scalar Series, P Series, M Series, PX Sereis, iSeries, Faststor

OceanStor, FusionStorage

Adaptec, Emulex, LSI, Maxtor, Overland, Qlogic, QualStar, Seagate, Sony, Western Digital. Please contact the TERiX Sales Team at (888) 780-6260 for any OEM not listed.

TERiXSTORAGE provides a comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you’re running a mix of hardware brands, using storage systems that are technically past their End of Service Life (EOSL) cutoff, or just paying too much for OEM and looking for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your storage maintenance to TERiX makes good business sense.

Just because TERiX is independent doesn’t mean it’s a step back from service levels provided by your storage equipment’s manufacturer. In fact, most storage support customers enjoy an objectively superior experience to the OEM maintenance plan, including better SLA attainment and significantly reduced diagnostic and solution times. The TERiX maintenance alternative offers a more complete solution than other third party maintainers because of our engineering background. We come to the table with sophisticated storage management systems and OEM-grade appliances that a simple break-fix provider can’t offer.

Network servers

TERiX ProServe®, our proprietary storage maintenance management system, not only detects and diagnoses events but opens service tickets automatically. ProServe also brings advanced heartbeat monitoring, analysis and call-home capabilities critical for avoiding downtime in high-availability environments.

Storage environments with widespread redundancy may be better served by TERiX ProServe Lite®, or even by TERiX Reactive which leaves you free to use your own monitoring processes and contact us manually when an event occurs. This flexibility lets you dial-down your costs to meet your unique needs, as a smart alternative to the high-priced, one-size-fits-all contracts typical of OEMs in the storage space.

End-of-life and legacy storage support is another area where TERiX excels and delivers more than the OEM can offer. Rather than leaving your datacenter at the mercy of an OEM’s product release schedule, with TERiX you can maintain your existing systems with affordable, SLA-meeting, enterprise-grade maintenance decades past the OEM’s announced end-of-life or end-of-service dates should you want to do so – for as long as you have requirements.

TERiX also provides transitional coverage for customers who migrate from one storage platform to another, either from EOL/EOSL to newer models, or from one OEM brand to another. We’re able to add new systems in place of old ones on existing contracts to avoid the ugly OEM scenario where you’re paying maintenance for a full year on systems you decomissioned months ago, while other hardware isn’t on any contract.

TERiX Storage

TERiX ProServe is a premier TERiX service offering for storage maintenance and includes our pro-active solution, which frees up IT professionals from laborious monitoring and fault-finding duties. Storage error logs are infamously long and difficult to parse, so the first advantage of ProServe is that it eliminates that problem entirely, parsing error logs for you and opening tickets with the correct diagnostic information completely hands-free.

With TERiX ProServe for Storage, IT professionals can focus more time on business outcomes and less time on storage maintenance management. Maintenance changes from a tedious, time-wasting chore into a simple notification process, keeping you and your human capital aligned with profits rather than maintenance issues.

Why ProServe?

  • Call Home + Notification
  • Remote Access Capabilities
  • Heartbeat
  • Analysis
  • Event Monitoring
  • Event Filtering
  • Inline Utility
  • Hot Swap Utilities
  • Memory Scrubbing Utility
  • Bin Load File Utilities
  • Call Monitoring
  • Error Analyzing

Customizable Service Level Agreements available with global support.

Call To Repair 6

  • 24 x 7 Phone Support
  • Repair in 6 hours
  • 15 minutes call back
REQUEST A QUOTE

CRITICAL PLUS 4

  • 24 x 7 x 365
  • 4 Hour on-site response for hardware support
  • 15 minutes call back
REQUEST A QUOTE

ELITE 4

  • 9 x 5 Monday-Friday
  • 8AM-5PM local time
  • 4 Hour on-site response for hardware support
  • 15 minutes call back
REQUEST A QUOTE

Next Business Day

  • 9 x 5 Monday-Friday
  • Next business day on-site for hardware support
  • 15 minutes call back
REQUEST A QUOTE