SERVER
TERiX Supported OEMs
HP™
Superdome, Integrity/RX,Integrity, Blade, HP 9000, HP 3000, ProLiant ML/DL/SL, ProLiant Blade, Alpha, Compaq, HP-UX OS Support
HPE Apollo Servers: XL230a Gen9, XL250a Gen9, XL260a Gen9, XL730f Gen9, XL740f Gen9
HPE AlphaServers: ES40 series, ES45 series, ES47 series, ES80 series, GS80 series, GS180 series, DS15 series, DS25 series
HPE 9000 Servers: D-Class Servers, E-Class Servers, K-Class Servers, R-Class Servers, T-Class Servers, V-Class Servers, Superdome Servers, rp2450, rp2470, rp3440, rp4410, rp4440, rp5400 (L1000), rp5430 (L1500), rp5450 (L2000), rp5470 (L3000), rp7400 (N-class), rp7405, rp7410, rp7420, rp7440, rp8400, rp8420, rp8440
HPE Integrity Servers: BL60p, BL860c, BL860c i2, BL860c i4, BL806c i6, BL870c, BL870c i2, BL870c i4, BL870c i6, BL890c i2, BL890c i4, BL890c i6, Superdome 2, Superdome X, Superdome sx1000, Superdome sx2000, cx2600, cx2620, rx1600, rx1620, rx2600, rx2620, rx2660, rx2800 i2, rx2800 i4, rx2800 i6, rx2900, rx3600, rx4610, rx4640, rx5670, rx6600, rx7620, rx7640, rx8620, rx8640
HPE BladeSystem c-Class Enclosures: c3000 Enclosure, c7000 Enclosure
HPE Proliant Server Blades: BL400c series, BL600c series
HPE Proliant WorkStation Blades: WS400c series
HPE BladeSystem Integrity Server Blades: BL60p, BL860c series, BL870c series, BL890c series
HPE Prolaint DL Servers: DLx0, DL100 series, DL300 series, DL500 series, DL700 series
HPE Prolaint ML Servers: ML10 series, ML100 series, ML300 series
IBM™
zSeries, iSeries (AS400), POWER Series, xSeries, BladeCenter (E, H, S, T, HT), Flex and PureFlex, Netfinity, RS/6000, ThinkCenter, AIX OS Support
IBM Power Servers:
POWER8 Series Linux only based Power Systems S821LC, S822LC, S812/822L, S824L
Power Systems scale-out servers S812, S822, S814, S824
Power Enterprise Series Servers E850C, E850, E870, E880
POWER7 Series Linux only based Power Systems PL7R1, PL7R2, PL7R4
Power Systems scale-out servers p710, p720, p730, p740, p750, p755
Power Enterprise Series Servers p795, p780, p775, p770, p760
POWER6 Series Power Enterprise Series Servers POWER 595, POWER 575, POWER 570
Power Systems scale-out servers POWER 560 Express, POWER 550 Express, POWER 520 Express
POWER5 Series Power Systems scale-out servers p5 505, p5 510, p5 520, p5 550, p5 560, p5 570
Power Enterprise Series Servers p5 575, p5 590, p5 595
POWER4 Series eServer pSeries 690, 680, 670, 660, 655, 650, 640, 630, 620, 615, 610
RS/6000 Enterprise Server Model F50, F80, H50, H70, H80, M80, S70, S7A
IBM x-Series Servers:
x-Series server:
x100, x200, x306, x330, x346, x335, x445, x460
x-Series MC Server:
x3100, x3200, x3250, x3300, x3400, x3500, x3550, x3600, x3650, x3700, x3750, x3800, x3850,
x3950, x3690, x3950 X5, x3950 X5
IBM PURE Flex and Flex System:
Enterprise Chassis 7893, 8721
Enterprise Carrier-Grade Chassis 7385, 8724
Compute Node Type 2584, 2585, 2588, 2589, 2590, 4258, 4259, 7162, 7167, 7196, 7903, 7906, 7916, 7917, 7955, 8731, 8734, 8737, 9532, 1475, 7895, 7954
IBM Blade Systems
Blade Center E, H, S, T, HT Chassis
Blade Servers Model Type:
QS20, QS21, QS22, HS20, HS21, HS22, HS12, HS23, HX5, LS20, LS21, LS22, LS41, LS42, JS12, JS20, JS21, PS700, PS701, PS702
IBM Netfinity Server:
X250, x370, x350
IBM Intellistation:
A-Pro (6217, 6224), E-Pro (6204, 6214, 6836, 6846, 6226), M-Pro (6218, 6220, 9229, 9230), Z-Pro (6221, 6223, 6227, 9232).
Lenevo™
xSeries, ThinkSystem, ThinkServer
xSeries:
HX1310, HX2310-E, HX3310, HX3310-F
ThinkSystem:
SR650, SR630,SR550,SR530
ThinkServer:
RD330, RD340, RD350, RD430, RD450, RD540, RD550, RD630, RD650, RS100 Series, TD1xx Series, TD3xx Series, TD4xx Series
Dell™
PowerEdge Server, PowerEdge Blade (VRTX & M1000E), Dimension, OptiPlex, XPS, Latitude, Precision Mobile
PowerEdge Server: R2X0, R3X0, R4X0, R5X0, R6X0, R7X0, R9X0, T3X0, T4X0, T6X0, 19XX, 29XX, 69XX, 18XX, 28XX, 68XX, 1750, 16X0, 26X0, 66X0
PowerEdge Blade: VRTS/M1000E Chassis M4X0, M5X0, M6X0, M8X0, M9X0
Cisco UCS™
UCS, B2X, B2X0, B4X0
Chassis: CISCO Blade Server Chassis 5100 Series
Blades: UCS B22, B200, B230, B250, B420, B440
Rack Servers: UCS C22, C24, C200, C210, C220, C240, C250, C420, C460
Supermicro™
SuperServer, SuperBlade, SuperWorkstation
Fujitsu™
M-Series, Primepower ,Primergy, Primequest, SPARC Enterprise, Solaris OS Support
Huawei™
FusionServer, FusionCube, RH Series
Other
Acer, AMD, Intel, NCR, NEC, Silicon Graphics, Converged Servers, Whitebox Servers, Wyse. Please contact the TERiX Sales Team at (888) 780-6260 for any OEM not listed.
Server systems are the heart of the datacenter, and at TERiX we’ve built our reputation as an industry leader by ensuring that servers work. Our customers choose us as an alternative to OEM server support for a variety of compelling reasons:
- Total lifecycle support – from new to 20+ years past end of service life. You decide how long to keep your systems, not the OEM.
- Personalized SLA coverage – mix and match service levels on the same contract. No more one-size-fits-all OEM blankets.
- Broad server system support – from commodity wintel blades through the most complex IBM System z™ mainframes, TERiX engineers bring nearly two decades of experience to bear on every server maintenance ticket.
- Multiple brands on one contract – One point of contact convenience, multi-certified engineer expertise and guaranteed maintenance interoperability. Co-terminate your add-on systems and enjoy flexible adds and deletes midstream.
- Operating System Knowledge – TERiX certified engineers provide services including system administration, configuration, triage and error analysis and action plans for a variety of common server Unix-based operating systems including IBM AIX®, HP-UX®, MPE/iX®, OpenVMS®, Tru64®, and most versions of Solaris®.
- Maintenance transition plan in every proposal – a clear roadmap to get from the current state of your server maintenance to the TERiX standard without pitfalls or mistaken assumptions from either side. You’ll see what the future looks like before you decide, and control the benchmarks for success.
- Abundant reporting and personalized maintenance performance reviews – to the point that hardware maintenance becomes a data asset to inform decisions, benchmark operational norms and avoid underperforming systems in future purchases.
- Convenient, fully transparent, cloud-based maintenance hub – you see what we see in our proprietary online support ticketing tool, giving you the ability to open, view, escalate or close incidents from any internet-connected device. Phone and email are also always available so you can work the way you like.
If you’re looking for support for a specific system, you can jump over to our request sales quote page and let us know the specifics.
Customizable Service Level Agreements available with global support.
Call To Repair 6
- 24 x 7 Phone Support
- Repair in 6 hours
- 15 minutes call back
CRITICAL PLUS 4
- 24 x 7 x 365
- 4 Hour on-site response for hardware support
- 15 minutes call back
ELITE 4
- 9 x 5 Monday-Friday
- 8AM-5PM local time
- 4 Hour on-site response for hardware support
- 15 minutes call back
Next Business Day
- 9 x 5 Monday-Friday
- Next business day on-site for hardware support
- 15 minutes call back