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Corporate Overview

CORPORATE OVERVIEW

TERiX Corporate Overview

TERiX is the leading independent provider of flexible and innovative hardware and software maintenance service offerings to more than 1,000 customers worldwide, including many of the Fortune 500. TERiX focus is on the data center client with complete solutions for major OEM hardware suppliers.  TERiX deliver customized and flexible services to manufacturing, high-tech, aerospace, telecom, banking/finance and chemical/pharmaceutical sectors. Many of each industry’s largest and most respected brands are our current clients.

Service Second to None

In a word: Driven. TERiX is a company comprised of engineers and support personnel with a passion for hardware, driven to provide your organization the best service options available today. Our staff is dedicated to delivering innovative and creative service solutions with a commitment to customer service second to none. Our unapologetic goal is to exceed the capabilities of OEM and other third party support providers across a wide range of metrics every time we engage with a customer.

TERiX is an industry leader for hardware and OS maintenance services in the global datacenter marketplace in terms of our reach, scope, market share, growth rate, and company size. Servicing over a thousand major data centers in the US and 48 countries, including over a dozen U.S. Federal Government agencies, TERiX has made the investments in personnel and infrastructure to support a massive customer base as if each one were our only customer. We are a natural extension of outsourced services for high intensity, high availability environments, and we provide a host of specialized onsite services in addition to fully certified OEM parts installed by certified technicians. Whether the need for hardware support is partial or total, to a single datacenter or dozens of locations, TERiX has focuses entirely on hardware support and associated consultative services. We are committed to building your success as a means to achieve our own success, and will accept no substitute for a quality experience on the part of our customers.

TERiX supports server, storage and networking hardware from over 30 industry-leading OEMs as well as Wintel/Blade/ISS technology, and UNIX operating systems including Sun, HP and IBM flavors. The perfect fit for hybrid data centers, businesses desiring to maintain any significant legacy hardware, mixed-vendor data centers, or businesses simply looking to save up to 60% off the maintenance fees charged by OEMs for equivalent SLAs.

Core Offerings

TERiX core competencies are only the beginning, we take flexibility very seriously and tailor our programs to meet your needs whether you need 7x24x365 support, help desk only, active network monitoring, automated diagnostics and ticket-opening or a completely reactive system or anything in between. You choose the SLA you require and we can present you with a number of options to achieve it within your service and budget restraints. Most importantly, we develop a clear transition plan from the beginning to ensure that your change in support service providers happens smoothly with minimal impact, if any, on your daily operations, uptime, or the productivity of your teams.

TERiX Delivers

  • Response center support backed by Level Three, OEM trained engineers 7x24x365.
  • Fully certified technicians and certified OEM replacement parts: Our service team members possess an average of 10 years of Solaris, IBM AIX, HP-UX, Tru64, OpenVMS and multi-vendor hardware experience.
  • The TERiX Ticketing System: An access-anywhere, cloud-based, password-protected service database for opening, reviewing and running reports against service events.
  • A total quality management system tied to the entire service delivery methodology, including a methodical escalation system and active solicitation of user feedback.