Get Better Hardware Service

GET BETTER HARDWARE SERVICE

Join the thousands of customers that enjoy a better multivendor hardware service experience with TERIX.  TERiX will provide you with

• OEM certified and trained engineers – All TERiX engineers are required to obtain at least one OEM certification.  100% of TERiX engineers are Cisco certified.
• Customizable support contracts and SLAs tailored to your business needs
• Co-terminus contracts that allow you to more easily manage your assets on one service contract.
• Contract true-ups – allowing you to add and delete assets from your contract as your business needs change
• “Call home” capability – proactive problem reporting and diagnosis 7x24x365 with the TERiX proprietary ProServe™ feature provides constant monitoring of your critical systems.
• “Fix First” philosophy – If you accidently leave an asset off your service contract and it fails – we’ll repair it anyway!

Customizable Service Level Agreements available to fit your business needs.

Costed to fit your budget.

Better Service, Better Value.