TERiX Customer Testimonials
In the end, all we do at TERiX is service. Our main selling point over Original Equipment Manufacturers (OEMs) and other Third Party Maintainers (TPMs) is that our service delivery is consistently, reliably, objectively better. We're only as good as we were the last time we handled a ticket, so we're excited that our customers' aggregate current satisfaction score is 4.8 out of 5, 96% "very satisfied".
Businesses committed to delivering exceptional service to their own customers need a hardware maintenance provider that keeps pace with them. Finding success by enabling and supporting our customer's success is the not-so-secret of how we've grown to support over a thousand data center locations and currently offer support available in the US and 48 countries on new and legacy product lines from over 30 OEM brands, comprising thousands of server, storage, networking and operating system products in practically infinite configurations and combinations. We don't do it just to increase our costs - we continue to make ourselves more flexible in order to offer more relevant services and certifications to our customers than any other provider in the maintenance industry.
TERiX Clients Speak:
"We are happy to be back. TERiX has raised the bar."Leading Videogame Software Developer
"TERiX gives me peace of mind on and off of the job. I know they will be there any time that I need their support. With the money I have saved by using TERiX, I have been able to increase the capacity of my server room two-fold."F.F. Software Engineering Director
"...I also wanted to say how pleased I am with all of the people from TERiX Support who have worked with this call. The professionalism of everyone and the quality of work that went into this call to make sure that all details were correct before the site engineer was dispatched was excellent..."Large Telecom Operations Manager
"...we have been very pleased with the knowledge, experience, level of professionalism and service provided as a function of our support agreement. TERiX meets and in many cases exceeds our expectations and we look forward to a positive and fruitful partnership as TERiX continues in this contract endeavor and competes for expanded business in the future. We appreciate TERiX attention to detail and client focus..."Worldwide manufacturer of emergency/rescue vehicles
"... we really want to thank you for the work TERiX engaged in for preparing the open source Daylight Savings Time patch for our older Solaris systems. We are a public safety organization that relies heavily on date time stamps and other areas for delivering on our promise to the public, and your assistance made a difference for us..."State Government - Department of Public Safety
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