New Tools and Proactive Services for Mission Critical Data Center Storage Options Serve Growing Global TERiX Customer Base
Looking to
bring additional mission critical support service solutions into
the international storage maintenance space for data center
customers, TERiX launched TERiXSTORAGE,
which provides comprehensive alternatives to Original
Equipment Manufacturer (OEM) support.
"This is our biggest initiative ever," said company co-founder and CEO Bernd Appleby. "TERiX is growing its storage capability internationally and TERiXSTORAGE gives us a much more aggressive approach," he said. "We know the needs of Fortune 500-sized data center customers. They want comprehensive solutions with cost-effective proactive options ... TERiXSTORAGE gives them both."
TERiXSTORAGE incorporates the same support disciplines that have created clear market differentiation for TERiX server support solutions delivered to thousand of customers since 1997. The difference is that with TERiXSTORAGE offering, there are Proactive Service options (TERiX ProServe) that can add monitoring, heartbeat, analysis and call-home capabilities to standard service level agreement (SLA) metrics.
"TERiX is well-known for quality service and innovation," said Jim Olding, TERiX co-founder with Appleby. "We are extending our Better Service - Better Value proposition to the high-end storage community at a time when decision makers are looking for ways to do more for less.
"We offer storage monitoring, event filtering, analysis, and call-home capability as a part of the maintenance service relationship whereby TERiX technicians are involved in proactive rather than only reactive measures to eliminate system outages and downtime in critical storage environments," Olding added.
TERiXSTORAGE group of remedial and proactive (ProServe) supported platforms are EMC Clariion, Symmetrix, Connectrix and DMX series models, NetApp Filers and most Sun STK models.
ProServe is a premier TERiX service offering for storage maintenance and includes our pro-active solution, which means that data center decision makers don't have to wait for part failure ... our pro-active software alerts the team when there are issues.
| Additional Service Options | |
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7x24x365 - TOTAL COVERAGE |
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Monday to Friday, 8 TO 5 Support |
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Next Day parts, phone support |
Why ProServe?
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Why Not!
- Add proactive support as an uplift to standard
- Monitor you critical storage and tape platforms
- Solution filters, auto-analyze and reacts to events
- Tickets open automatically to avoid downtime
- Like the OEM - but faster
For more information about TERiXSTORAGE, Contact Us today!