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TERiX: Your one-call hardware maintenance provider.

TERiX Storage Hardware Maintenance

Service Overview:

TERiXSTORAGE provides a comprehensive alternative to Original Equipment Manufacturer (OEM) storage hardware maintenance plans. Whether you're running a mix of hardware brands, using storage systems that are technically past their End of Service Life (EOSL) cutoff, or just paying too much for OEM and looking for a replacement that gives you equivalent SLA attainment at a more reasonable price, moving your storage maintenance to TERiX makes good business sense.

Just because TERiX is independent doesn't mean it's a step back from service levels provided by your storage equipment's manufacturer. In fact, most storage support customers enjoy an objectively superior experience to the OEM maintenance plan, including better SLA attainment and significantly reduced diagnostic and solution times. The TERiX maintenance alternative offers a more complete solution than other third party maintainers because of our engineering background. We come to the table with sophisticated storage management systems and OEM-grade appliances that a simple break-fix provider can't offer.

TERiX ProServe®, our proprietary storage maintenance management system, not only detects and diagnoses events but opens service tickets automatically. ProServe also brings advanced heartbeat monitoring, analysis and call-home capabilities critical for avoiding downtime in high-availability environments.

Storage environments with widespread redundancy may be better served by TERiX ProServe Lite®, or even by TERiX Reactive which leaves you free to use your own monitoring processes and contact us manually when an event occurs. This flexibility lets you dial-down your costs to meet your unique needs, as a smart alternative to the high-priced, one-size-fits-all contracts typical of OEMs in the storage space.

End-of-life and legacy storage support is another area where TERiX excels and delivers more than the OEM can offer. Rather than leaving your datacenter at the mercy of an OEM's product release schedule, with TERiX you can maintain your existing systems with affordable, SLA-meeting, enterprise-grade maintenance decades past the OEM's announced end-of-life or end-of-service dates should you want to do so - for as long as you have requirements.

TERiX also provides transitional coverage for customers who migrate from one storage platform to another, either from EOL/EOSL to newer models, or from one OEM brand to another. We're able to add new systems in place of old ones on existing contracts to avoid the ugly OEM scenario where you're paying maintenance for a full year on systems you decomissioned months ago, while other hardware isn't on any contract.

Supported Platforms

TERiXSTORAGE supported platforms include EMC Clariion, Symmetrix, Connectrix and DMX series models, NetApp Filers and most Sun STK models. The platforms we support range from simple attached storage appliances to large, robotic-assist models and include:

EMC™
Symmetrix®, Clariion®, DMX®, Connectrix®

Network Appliance™
FAS 200, 700, 800, 900, 2040, 3040, 3070, 270, and 3050; F85, F87

StorageTek™
Powderhorn®, Timberwolf®, L-Series

Quantum™
P-Series, M1500, M2500

VSM Virtual Tape
V960, VSM3, VSM4

ADIC
Scalar (100, 234)

Service offerings

TERiX ProServe is a premier TERiX service offering for storage maintenance and includes our pro-active solution, which frees up IT professionals from laborious monitoring and fault-finding duties. Storage error logs are infamously long and difficult to parse, so the first advantage of ProServe is that it eliminates that problem entirely, parsing error logs for you and opening tickets with the correct diagnostic information completely hands-free.

With TERiX ProServe for Storage, IT professionals can focus more time on business outcomes and less time on storage maintenance management. Maintenance changes from a tedious, time-wasting chore into a simple notification process, keeping you and your human capital aligned with profits rather than maintenance issues.

Why ProServe?

  • Call Home + Notification
  • Remote Access Capabilities
  • Heartbeat
  • Analysis
  • Event Monitoring
  • Event Filtering
  • Inline Utility
  • Hot Swap Utilities
  • Memory Scrubbing Utility
  • Bin Load File Utilities
  • Call Monitoring
  • Error Analyzing

Recent Storage Presentations:

Additional Service Options

Critical Plus: 7x24x365 - TOTAL COVERAGE
2 or 4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed, regardless of the day or the time. 2 hour SLA may be available depending on your datacenter's proximity to a logistics hub, at an increased plan fee.
Best for high-availability, high-intensity production environments, critical backup systems, etc.

Critical: 5x24 - WEEKDAY COVERAGE
2 or 4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed, any time Monday through Friday. 2 hour SLA may be available depending on your datacenter's proximity to a logistics hub, at an increased plan fee.
Best for production environments with low utilization on weekends.

Elite: 5X9 - LIMITED WEEKDAY COVERAGE
4 hour onsite response. A technician will be onsite with the correct part for a repair within 4 hours of a ticket being placed between 8AM and 5PM local time, Monday through Friday.
Best for less critical systems and/or environments with low utilization outside of traditional business hours.

Shared: - PARTS AND PHONE SUPPORT
Next-day delivery of parts as well as phone support if necessary. Note: The ProServe expansion is not available for the shared support level.
Best for non-production storage, redundant systems, and/or highly self-sufficient, certified IT teams.

Find out more

Drop us a note using the quick form below and let us know if you're interested in getting more details!

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As an independent Silicon Valley-based provider of server, storage, and network maintenance services, TERiX serves more than 1,000 customers around the world. TERiX support options include onsite server, storage, network maintenance with plans that include 24/7 coverage, spares onsite, next-day parts, and UNIX based operating system configuration, system administration, and error analysis and diagnosis services.

TERiX Computer Service - World-Class Server, Storage, and Network Maintenance

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