Better Service. Better Value. For Networks.

TERiX is an industry leader in server and storage support and our solution now extends to offer high quality service options to meet customer data center networking support needs. TERiXNETWORK solution for Cisco (tm) can combine call center, NOC monitoring, analysis, triage, multi-platform support services, with onsite hardware break-fix services to tailor solutions to meet customer needs. TERiX T-NET is a monitoring option that can be added as an alternative to Cisco SmartNet (tm). 

Support Maintenance Coverage
TERiX service is available around the globe and we offer four basic levels of support service depending on whether your needs are re-active or pro-active - that can be tailored to meet your needs. T-NET is TERiX brand name for Pro-active NOC
Monitoring support options that include Golden Image Restore:

Standard Re-active Support (CP4, CR4, EL4, ST): No Monitoring or Golden Image

CP4 (Critical Plus): 7x24x365 with 4 hr Onsite
CR4 (Critical): 5x24 Weekday with 4 hr Onsite
EL4 (Elite): 8x5 Weekday with 4 hr Onsite
ST (Standard): 8x5 Weekday with Next Business Day (NBD) Onsite

TERiXNETWORK Maintenance Service and Support Program for Cisco (tm)

• Fully redundant NOCs located in Orange, CA and Wallington, NJ providing nationwide and global service capabilities
• Equipped with the latest tools and technology to monitor and support your systems with the highest
• Staffed with Cisco certified engineers and technicians 
• 24x7x365 availability for service and support 

T-Net Support Product Families

T-Net

TERiX T-Net Solution inside TERiXNETWORK can provide for monitoring, save and restore of system images remotely, increase uptime, and view account statistics.

T-Net is a cost-effective alternative to Cisco SmartNet and features:

• 24 x 7 Network monitoring and support capabilities, nationwide
• OEM Certified engineers available for TAC support and onsite hardware maintenance
• Real-time troubleshooting and proactive notifications geared toward keeping critical infrastructure components running
• Flexible levels of customized services 
• Single point of contact
• Simplified annual contract & billing for all equipment

TERiXNETWORK T-Net works on a variety of Cisco routers (ex: 500, 800, 7200, 7300, 7500, 7600 series) and switches (ex: Catalyst Express 500 & 520 Series, 3560 & 3750 E-series, 2350, 2940, 2950, 2955, 2960, 2975, 3550 & 3560 switches, Series 4500, 4900 & 6500 Ethernet switches).

Beyond monitoring and golden image restore - further benefits include:

• Alerts
• Engineering dispatch
• Incident management 
• Notifications, triage and diagnosis
• Reporting
• Access to digital dashboard
• Open tickets
• All parts and logistics included
• Reduced work time for customer system administrators
• Saves money over OEM offerings

TERiX does not provide SmartNet (but you may not require it)

• EOSL support 
  OEM no longer develops firmware or patches for these products. (list them). Sweet spot for TERiX offerings reactive or ProServe.
• Steady state support 
  You have installed your devices and do not have requirements for upgrade of firmware or upgrades to OS.
• Production equipment 
  Utilize TERiX savings on HW support and require Cisco to provide you with a SmartNet software-only contract.
• EOSL List 
  Catalyst Series 4000, 4500, 5000, 6000 & 6500 series supervisor engines. 
  17XX, 26XX, 3XXX series routers and much more

* May not be required