Instructions for Script Use 
Manufacturer/Operating System-NetApp NetApp filers –all models, Autosupport model, Data OnTAP

Hello –

The purpose of this script is to get configuration information from your NetApp systems. This data will not be shared outside of TERiX and will be used only to calculate sparing levels for your contracted systems.

The processes below are designed to gather the necessary information to facilitate our support process. The script will be provided as a tar file that you can ftp in binary mode to a directory of your choice on each system to be supported.

(1) Uncompress NetApp Autosupport Configuration.rar

(2) Open the NetApp Autosupport Configuration.doc file in Microsoft Word

(3) Please follow the directions to set up Autosupport on your NetApp device.

(4) After having set up Autosupport on your NetApp device, please contact TERiX and have us validate that your system has provided output to TERiX – we will check our parser to see if we have received files.

(5) If possible we would like a hostname to serial number mapping created. If not, we will need to send a local FE onsite to collect the serial numbers.

(6) Should your Filer ever be offline, here are Instructions for sending output to TERiX if your network connection is down and Autosupport is not functional:

(7) Instructions for sending output to TERiX:

Please send the output files to TERiX via one of the following methods:

- email the file to

- please upload the output file to TERiX's ftp Server at
- Username is upload
- Password: upload
Once the ftp completes, please email with the names of uploaded files that were placed on the ftp server.

- TERiX's ftp server is secure so you cannot use directly in a browser, it will result in 550 Permission Denied errors. If the command line ftp above is not possible TERiX does have a browser based uploader, please use 123456 as the ticket number.

(8) Once the ftp completes, please email with the filenames
that were placed on the ftp server