Instructions for Script Use 
Manufacturer/Operating System-ISS (Generic) Intel-compatible hardware

The purpose of this script is to get configuration information from your systems. This data will not be shared
outside of TERiX and will be used only to calculate sparing levels for your contracted systems. is a UNIX shell script that gathers the necessary information to facilitate our support process. The script will be provided as a tar file that you can ftp in binary mode to a directory of your choice on each system to be supported.

If logged in as root, the script will give us maximum information. If you cannot or are unwilling to run as root, we will still get much of the information we need for sparing purposes. (No. and speed of CPU's, Memory and some I/O information).

If the system is made by Dell, please provide service tags for each system in addition to the outputs of the process below.

If the system is made by HP or Compaq, please provide the outputs of HP Insight online diagnostics (will run on linux/windows while system is up)

If the system is made by IBM, please provide the complete seven-digit machine type and model code (e.g., 8670-71X) and provide it along with output from each system

(1) Copy this text based script file to each system

(2) Execute the script:
type: ./

(3) This script will take under 5 minutes to complete depending on the system and its configuration. It will create a file in the current directory called <hostname>. Please rename the file to customername-hostname and send it to TERiX using steps below.

(4) If possible we would like a hostname to serial number mapping created. If not, we will need to send a local FE onsite to collect the serial numbers.

(5) Instructions for sending output to TERiX:

Please send the output files to TERiX via one of the following methods:

- email the file to

- please upload the output file to TERiX's ftp Server at
- Username is upload
- Password: upload
Once the ftp completes, please email with the names of uploaded files that were placed on the ftp server.

- TERiX's ftp server is secure so you cannot use directly in a browser, it will result in 550 Permission Denied errors. If the command line ftp above is not possible TERiX does have a browser based uploader, please use 123456 as the ticket number.

(6) Once the ftp completes, please email with the filenames

that were placed on the ftp server. (7) SYSTEM REQUIREMENTS

STM (Support Tool Manager) has to be installed for more detailed information


Network connection will facilitate the process. No specific requirements are needed.