The purpose of this script is to get configuration
information from your EMC systems. This data will not be
shared outside of TERiX and will be used only to calculate
sparing levels for your contracted systems.
The processes below are designed to gather the necessary
information to facilitate our support process. The script
will be provided as a tar file that you can ftp in binary
mode to a directory of your choice on each system to be
(1) Log into EMC host
(2) Run SPCollect:
naviseccli -h ss1_spa spcollect
This example creates a .zip file on the storage system,
which contains system log files.
The .zip file has the following format:
x SP A or B.
arrayserialnumber Storage system serial number.
spsignature SP signature
date Date of collection.
time Time of collection
To use this command with navicli, replace naviseccli with
Errors are printed to stderr.
(3) If possible we would like a hostname to serial number
mapping created. If not, we will need to send a local FE
onsite to collect the serial numbers.
If logged in as an administrative users, the data gathered
will give us maximum information. If you cannot or are
unwilling to log in as an administrative user, we will still
get much of the information we need for sparing purposes.
(4) Instructions for sending output to TERiX:
Please send the output files to TERiX via one of the
- email the file to email@example.com
- please upload the output file to TERiX's ftp Server at
- Username is upload
- Password: upload
Once the ftp completes, please email firstname.lastname@example.org
with the names of uploaded files that were placed on the
- TERiX's ftp server is secure so you cannot use ftp://ftp.terix.com directly in a browser,
it will result in 550 Permission Denied errors. If the command line ftp above is not possible
TERiX does have a browser based uploader https://ftp.terix.com, please use 123456 as the ticket
(5) Once the ftp completes, please email email@example.com
with the filenames
that were placed on the ftp server