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Santa
Clara, CA—December 28, 2004—Effective today, calls to Terix Computer Service’s toll-free service line will be answered live by an OEM trained and certified engineer twenty-four hours a day, seven days a week. Previously, Terix used a page and call back methodology to service after hours calls.
“We feel this move will further enhance our ability to provide the best possible service to our customers,” says Jim Olding, Executive Vice-President of Terix. “We actively search for ways to better serve our customers’ needs, and live 24x7 help desk support proves yet again that Terix is the industry leader in customer service. When combined with our Ticketing System, our engineers now have full control and view of all the maintenance activities within all of our accounts, 24 hours a day, 7 days a week, 365 days a year.”
The Terix Help Desk is staffed to support Sun™, SGI™, IBM™, and Hewlett-Packard™ Unix-based servers and workstations. Customers initiate a service call by dialing 1-888-848-3792 or by going to www.terix.com. Once the call is determined to be hardware or software in nature, appropriate resources are assigned. Specialized service is then delivered back to the customer. Terix service providers do not close out the call until the customer is completely satisfied.
Terix is consistently ranked at the forefront of providers servicing the Unix market, delivering maintenance to 106 cities nationwide. Its clients include Fortune 500 companies in industries as diverse as aerospace, telecom, banking and finance. Terix is a privately held company whose web address is
www.terix.com.
CONTACT:
Nicole Ghala
Terix Computer Service
614.717.9285 x411
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