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MOUNTAIN
VIEW, CA -- January 8, 2002
– Encover, Inc. (Encover), an emerging supplier of Service
Sales Automation software, today announced that Terix Computer
Company, Inc. (Terix) has selected Encover's ServSmart™
Application to automate their service contract sales and renewal
process. "We needed a robust, scaleable, e-commerce
solution that would address the manual and labor intensive
processes with respect to selling and renewing service
contracts," said Bernd Appleby, president and CEO of Terix
Computer. "Encover's ServSmart application is a powerful
tool to increase sales productivity and contract renewal
success. Its internet-based functionality allows our remote
sales personnel and clients easy access to critical client
information at headquarters."
Terix
Computer is realizing immediate benefits from the Encover
solution. The ServSmart application is helping to streamline the
selling and renewing of service contracts and provides greater
visibility to their customer base. This increased visibility
will provide Terix the necessary information to grow their
service revenues in the near future.
"With
hundreds of service contracts renewing this year, we need an
efficient tool to quote renewal contracts, make changes to
service levels and manage additions and deletions. The web-based
interface allows not only our customers and sales personnel
access to this information, but also enables our reseller
channel with the same capabilities," according to Jim
Olding, Terix executive vice president, Sales and Marketing.
"ServSmart™ will have a significant impact to the bottom
line not only by driving down the costs of renewals but by
increasing the number of contracts that do renew."
"ServSmart™
will not only maximize service revenues for Terix in every phase
of customer interaction, but will also open up new marketing
opportunities to cross-sell and up-sell products and services to
their existing customer base," states Eric Anderson, vice
president, sales and marketing of Encover. "Enabling their
end-users to maintain their assets on-line brings enormous value
to the companies that have lost track of their installed
products, and provides Terix with complete visibility of their
customer-base."
Encover's
ServSmart application is the only pure Internet solution that
allows businesses to immediately increase their service
revenues, streamline their existing processes and provide better
business intelligence from their customer bases.
Terix
Computer is an independent Silicon Valley-based provider of
hardware and software maintenance services for UNIX™
workstations and servers. Terix offers a full menu of services,
nationally and internationally, for critical enterprise
applications, including on-site maintenance, 24 x 7 coverage,
spares on-site, next days parts, Solaris™ and AIX™ software
support. Additional information is available by calling
888-848-3749 or by visiting www.terix.com.
About
Encover, Inc.:
Encover™, Inc. is an emerging supplier of Service Sales
Automation software designed to substantially increase renewal
rates and productivity for companies that manage, sell and renew
service contracts. Their application, ServSmart™, is an
internet-based software solution that helps high-technology
equipment vendors and software companies automate the selling
and managing of service contracts. In today's market, successful
companies are deploying true thin client web-based CRM systems.
ServSmart™ is a new generation of product designed to
integrate seamlessly with other enterprise applications and take
advantage of e-commerce capabilities. For more information,
contact 866-ENCOVER or visit the web site at www.encover.com.
Sun, Sun Microsystems, and Solaris are trademarks of Sun
Microsystems, Inc.
SPARCSTAR is a trademark of SPARC International, Inc.
SGI is a trademark of Silicon Graphics, Inc.
IBM is a trademark of International Business Machines, Inc.
HP is a trademark of Hewlett-Packard, Inc.
For further information
contact:
Jim Olding
Executive Vice President, Sales & Marketing
Terix Computer
Hilliard, OH
614 527-4821
Jim.Olding@terix.com
Eric
Anderson
VP Sales & Marketing
Encover, Inc.
650/969-2740 ext. 110
eanderson@encover.com
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