Server

TERiX Supported OEMs

  • Oracle Sun™ +
    M-Series, Enterprise E10-25K, T-Series, X-Series, SunFire V Series, Enterprise 3X00-6X00, Blade 6000, Blade 8000, Netra, SunBlade, Ultra Workstation, SPARCserver, SPARCstation, Solaris OS Support

  • HP™ +
    Superdome, Integrity/RX,Integrity, Blade, HP 9000, HP 3000, ProLiant ML/DL/SL, ProLiant Blade, Alpha, Compaq, HP-UX OS Support

  • IBM™ +
    zSeries, iSeries (AS400), POWER Series, xSeries, BladeCenter (E, H, S, T, HT), Flex and PureFlex, Netfinity, RS/6000, ThinkCenter, AIX OS Support

  • Lenevo™ +
    xSeries, ThinkSystem, ThinkServer

  • Dell™ +
    PowerEdge Server, PowerEdge Blade (VRTX & M1000E), Dimension, OptiPlex, XPS, Latitude, Precision Mobile

  • Cisco UCS™ +
    UCS, B2X, B2X0, B4X0

  • Supermicro™ +
    SuperServer, SuperBlade, SuperWorkstation
  • Fujitsu™ +
    M-Series, Primepower ,Primergy, Primequest, SPARC Enterprise, Solaris OS Support
  • Huawei™ +
    FusionServer, FusionCube, RH Series
  • Other +
    Acer, AMD, Intel, NCR, NEC, Silicon Graphics, ​Converged Servers, Whitebox Servers, Wyse. Please contact the TERiX Sales Team at (888) 848-3749 for any OEM not listed.

Server systems are the heart of the datacenter, and at TERiX we’ve built our reputation as an industry leader by ensuring that servers work. Our customers choose us as an alternative to OEM server support for a variety of compelling reasons:

  • Total lifecycle support – from new to 20+ years past end of service life. You decide how long to keep your systems, not the OEM.
  • Personalized SLA coverage – mix and match service levels on the same contract. No more one-size-fits-all OEM blankets.
  • Broad server system support – from commodity wintel blades through the most complex IBM System z™ mainframes, TERiX engineers bring nearly two decades of experience to bear on every server maintenance ticket.
  • Multiple brands on one contract – One point of contact convenience, multi-certified engineer expertise and guaranteed maintenance interoperability. Co-terminate your add-on systems and enjoy flexible adds and deletes midstream.
  • Operating System Knowledge – TERiX certified engineers provide services including system administration, configuration, triage and error analysis and action plans for a variety of common server Unix-based operating systems including IBM AIX®, HP-UX®, MPE/iX®, OpenVMS®, Tru64®, and most versions of Solaris®.
  • Maintenance transition plan in every proposal – a clear roadmap to get from the current state of your server maintenance to the TERiX standard without pitfalls or mistaken assumptions from either side. You’ll see what the future looks like before you decide, and control the benchmarks for success.
  • Abundant reporting and personalized maintenance performance reviews – to the point that hardware maintenance becomes a data asset to inform decisions, benchmark operational norms and avoid underperforming systems in future purchases.
  • Convenient, fully transparent, cloud-based maintenance hub – you see what we see in our proprietary online support ticketing tool, giving you the ability to open, view, escalate or close incidents from any internet-connected device. Phone and email are also always available so you can work the way you like.

 

If you’re looking for support for a specific system, you can jump over to our request sales quote page and let us know the specifics.

Customizable Service Level Agreements available with global support.

Call To Repair 6

  • 24 x 7 Phone Support
  • Onsite in 2 hours, Repair in 6 hours
  • 15 minutes call back

CRITICAL PLUS 4

  • 24 x 7 x 365
  • 4 Hour on-site response for hardware support
  • 15 minutes call back

ELITE 4

  • 9 x 5 Monday-Friday
  • 8AM-5PM local time
  • 4 Hour on-site response for hardware support
  • 15 minutes call back

Next Business Day

  • 9 x 5 Monday-Friday
  • Next business day on-site for hardware support
  • 15 minutes call back