Job Category: Service Delivery

Description:  The function of the Senior Service Engineer (Level 3) is to act as a lead customer issue resolution engineer and take ownership of all assigned tickets.  A secondary function is to act as a mentor to other engineers as assigned and to develop internal certification criteria and curriculum. Level 3 Engineers will also perform the duties of Level 2 Engineers, Training Coordinator, QA Engineer and Escalations Manager as assigned and certified.

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Job Category: Service Delivery

Description: The Account Support Engineer (ASE) is assigned to specific Data Center Sites. The Account Support Engineer is the central point of contact for coordination and delivery of all TERiX support services. The ASE shall also perform many of the proactive services described below. The ASE shall be responsible for understanding Client hardware and software configurations and application criticality. The ASE monitors ongoing activities to maintain an up-to-date understanding of Client business, and manage or perform service delivery as required to meet Client’s business objectives. The ASE shall be responsible for coordination of deliverables across all Client servers covered by the Support Plan.   The ASEs perform proactive work Monday through Friday, between 8:00 a.m. and 5:00 p.m. (local time ) except Client holidays. The ASE’s availability is intended to be sufficiently flexible to meet Client’s requirements. 

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Job Category: Service Delivery

Description:  TERiX Computer Service is a growing Unix and Enterprise Server support company focused on delivering service second to none to customers across North America. TERiX is seeking a Level I Help Desk Engineer to handle incoming technical customer service calls. Level I Engineer is the first contact between TERiX and our Customer. Engineer must be able to effectively diagnose the service requirement, ensure proper managing of the initial call from the customer , must have knowledge of which files to ask for, from the customer, follow company guidelines for SLA (Service Level Agreement) for responding to customer calls. Coordinate parts and engineer schedules to ensure that SLA is met, Follow up with customer regarding outstanding issues, Research customer service entitlement as per the Entitlement Procedure, to effectively diagnose the service requirement. 

Qualifications:
· Diploma or equivalent from a recognized technical institute
· Strong customer management skills
· Ability to follow procedure and efficiently trouble-shoot hardware and software issues

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Job Category: Business Development 

Description: The basic function of the Business Development Lead Representative-Channel is to proactively and systematically pursue adding new partners and new business opportunities for channel business in the geographic areas and/or product area or markets designated by their manager and/or the company.

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Job Category: Service Delivery

Description: Analyze business requirements, design, implement and maintain company's data processing systems including Unix applications. Customize interfaces to meet the requirements. Participate in production support activities, troubleshooting, systems analysis and application configuration on the Unix application. 

Minimum Qualifications: Bachelor in Science in Computer Information Systems, Computer Engineering, Electrical Engineering or related field.

Alternatively no degree with 2 years of experience.

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Job Category: Business Development 

Description: The basic function of the Business Development Lead Representative-Strategic Alliances is to proactively and systematically pursue adding new targeted alliance partners and new business opportunities for Strategic Alliances business in the geographic areas, service and/or product area or markets designated by their manager and/or the company.

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Job Category: Business Development 

Description: The basic function of the Business Development Storage Representative is to proactively and systematically pursue new business opportunities for storage services business in geographic areas and markets designated by the company.

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Job Category: Sales Operations

Description: The basic function of the Deal Desk at TERiX is to assist account teams and management in architecting the multi-vendor/multi-geography support solution to capture end-customer and partner business.  The successful candidate has a high degree of business acumen and experience in building solutions in the service and support industry.

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Job Category: Service Delivery

Description: The function of the Field Engineer is to act as the mobile field service engineer on assigned open tickets and work in collaboration with senior engineering staff members, Response Center, and logistics to resolve customer affecting technical issues in a timely fashion in order to maintain maximum customer satisfaction second to none.

The Field Engineer installs, troubleshoots and maintains an extensive variety of products and equipment. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers’ needs. Requires a bachelor’s degree or equivalent certifications in area of specialty and 4-6 years of experience in the field or in a related area.
 

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